There are multiple reasons why FAIRTIQ could not be working:
- The user – his phone number was blocked, for example due to the incapacity to process a payment
- FAIRTIQ was installed on a device which does not comply with the technical requirements
- Newer versions of FAIRTIQ are available, but yet not installed
If the app crashed, or was closed during a journey it can be restarted. If a restart does not help the phone can be restarted. If a restart does not help uninstall the app and install it again. If all those actions do not help, please purchase a valid ticket e.g. at a ticket vending machine, counter, bus driver etc. and contact our support.